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Break all limits and found the best solutions for your organization and remove problems and other bad things. You don’t like surprises, or improper termsas not unrealistic conditions. Compare all programs and choose now to start correctly.
Follow our purposesStep by step with security and real criterion
How is changing the client satisfaction?. Its posible create a unique and sinergic stategy. The big problem is the client personality. The best way in a integrated visión, a unified process wiht multiple faces to aproach, combinated CX-EX-UX for a new satisfaction.
MI proposes you -> One way, one team, one process, one align, one metrics, one result.
MI desing innovation rupture for you -> It´s posible a new model empowerment client?
MI transform vision -> How much does it cost to customize our global strategy?
An answer -> Best-in-class companies optimize customer journeys.
In large, distributed organizations, a distinctive customer experience depends on a collective sense of conviction and purpose to serve the customer’s true needs. This purpose must be made clear to every employee through a simple, crisp statement of intent: a shared vision and aspiration that’s authentic and consistent with a company’s brand-value proposition.
Customer journeys are the framework that allows a company to organize itself and mobilize employees to deliver value to customers consistently, in line with its purpose. The journey construct can help align employees around customer needs, despite functional boundaries.
Ti´s neccesary: Use digital technologies to reinvent customer journeys. Research shows that 25 percent of customers will defect after just one bad experience.
We need: Align the organization to deliver against tangible outcomes.
Also: Use customer journeys to empower the front line.
Move: Establish metrics that capture customer feedback.
The Key: Put cross-functional governance in place.
End-to-End: Log early wins to demonstrate value creation.
Finally, The expanding role of design in creating an end-to-end customer experience. Plus summarise interaction personalize.
Over the past few years, many B2B companies have taken a cue from their B2C counterparts by increasing their investment in digital sales. But most have achieved limited bottom-line impact, with expected gains failing to materialize or falling far below expectations. Often, the problems arise because companies have trouble achieving benefits at scale, with many promising initiatives losing momentum after the pilot stage.
We have identified seven steps that will help enterprise-technology companies & others, to emulate the leaders in the diagnostic and tap the full value of digital-sales growth.
Individual touchpoints may perform well even if the overall experience is poor
- Agent 90%
- Web 85%
- Call Center 80%
- Support 90%